FAQ

Q: What types of Vehicles does Continental have?
A: Continental features a fleet of late model Lincoln Town Cars; stretch limousines, SUV super stretches as well as Mini-Vans & large passenger Vans.

Q. How many people and luggage can fit into a sedan?
A: Our Sedans accommodates up to 4 passengers and up to 3 pieces of luggage depending on size.

Q. Do you charge extra for luggage?
A. There is NO charge for luggage as long as it all fits into the trunk. If any piece of luggage does not fit into the trunk of the town car and must be placed inside the vehicle, there will be a $10 surcharge.

Q. What if I have more than 4 people, or more than 3 pieces of luggage?
A. Our minivans are roomy and great if you have a lot of luggage or packages. The minivan will fit up to 5 people with 5 pieces of luggage. If your party is of more, we can offer you our large passenger van or and of our Stretch Limousines, which accommodate up to 8 – 10 passengers (Lincoln Stretch).

Q: Do you have Wheelchair accessible vehicles?
A: Yes we do. Please call our reservation line 718-424-1111

Q: I’m traveling with my pet. What kind of car can I reserve?
A: If you are traveling with a pet, a MINI VAN is required for your trip at the mini van rate.

Q. What about ADA compliance?
A. Continental is and proud to be in full compliance with ADA and the Visually Impaired Persons Act.

Q: Do I have to bring a Car Seat for my child?
A: If your child is under the age of 7, your child must be in a car seat. All passengers must provide their own car seats. Continental does not provide car seats.

Q: Can my kids travel alone?
A: An adult must accompany Passengers under the age of 18 years traveling. A driver reserves the right to ask for ID for proof of age.

Q: How much should I Tip?
A: Gratuities are at the discretion of the passenger. Exceptions are: Charge Accounts, 3rd Party Payments, 13 passenger Vans, SUV’s, stretch SUV’s and all Stretch Limousines are charged mandatory 20% gratuity.

Q: What are the Tolls to the Airports?
A: TO/FROM: JFK or LGA Toll is $5. TO/FROM: EWR (NEWARK AIRPORT) Tolls are $10. Tolls for roundtrip reservations are charged each way. Driver reserves the right to take best route due to traffic/weather conditions.

Q: I want to treat myself to a Stretch Limo. What does Continental offer?
A: Our STRETCH LIMOUSINES are fully equipped with T.V, DVD AND CD PLAYER. We provide all but the ALCOHOL! Proms, Weddings or any special occasion are our specialty! Go online and take a tour at the fleet page on this website.

Q: When I use a credit card, do I have to present the card to the driver?
A: Yes. When you reserve, you should give your credit card number to the operator or enter it online, for approval purposes ONLY. However, You MUST bring the card with you and present it to the driver.

Q: Can I pay for some one else using my credit card?
A: Yes! We offer a “charge-by-fax” program for this type of third-party payments. Just Call reservations and ask to be transferred to the Charge by Fax Hotline. Please leave your name, contact number and your fax number. A form will be sent to you. Reservations for all 3rd party payments must be faxed in at least 48 hrs prior to date of trip. Please provide all legible copies, and provide your email address for confirmation.

Q: How much are the Stops in the city?
A: Charges may vary, but the following can serve as general guidelines: Stops On the way: under 30 blocks $6, under 50 blocks $12, and over 50 blocks $16 each. Stops Out of the way: under 30 blocks $12, under 50 blocks $16 and over 50 blocks are $22. Stops within Manhattan using Stretch Limousines, SUV and the 13 Passenger Vans are $10 and up for each stop. For all other stop fares (i.e. out of town, in the boroughs, etc.) please call our reservation line at 718-424-1111.

Q: How will my Credit Card be charged?
A: Credit card number taken at time of reserving is for authorization purposes only. Please present your credit card to the driver upon pick up. The driver will then provide you a receipt for signature. Please take your receipt and credit card from the driver. Once you totaled and signed your receipt, that amount will be charged to your credit card account. Please NOTE: Drivers may take up to 4 days from date of trip before they bring in your signed receipt. Once our billing department has received your receipt, your payment will then be processed. That is why the date that will appear on your statement does not reflect the date of trip.

Q: What if I think I lost something in a Continental Radio Dispatch?
A: Continental Car and Limousine Service is not liable for lost items left behind in any vehicle by a passenger, but we will do whatever we can to help you find it. Please provide your name, contact number, reservation telephone number, and date of trip along with a brief description of the item. Please note that it may take 2-3 business days for our team to retrieve your item. Once and if your item has been received, we will contact you and provide options of how you would like to have your item, shipped or picked up.